How old do you have to be to use our facilities?
The UK law states that persons under the age of 18 are prohibited from using UV tanning equipment or entering any rooms containing UV tanning equipment.

If you are lucky enough to look under 25, we will ask you for proof of ID in the salon before we can allow you to use any UV tanning equipment. Don’t be offended if you are asked as this is for your safety and ours. We accept ID in the form of a passport, driving license or a young Scott card with the holographic pass.

Do creams actually work?
Yes so we offer 3 different types of creams that help you boost your tan

-bronzer – a bronzers contain ingredients that provide an instant colour, giving your skin a tanned appearance directly after your session. This can be especially useful for those who want a noticeable glow. Bronzers can be used by first time tanners or experienced tanners.

-accelerator – an accelerators contain ingredients such as tyrosine, an amino acid that helps the production of melanin which is the pigment responsible for your skin’s colour. Accelerators are good for beginners looking to build up their tan and experienced tanners looking to keep their tan.

-tingle – A tingle cream is a accelerator designed to enhance the tanning process by increasing blood circulation to the skin. This leads to a warming or tingling sensation, which stimulates oxygen flow and melanin production, resulting in a faster, deeper tan. These lotions are strictly for experienced tanners only.

Tanning creams keep the skin hydrated, which allows UV rays to penetrate more evenly and effectively.

If you don’t use a cream in a sunbed, your skin will become very dry, which reduces the effectiveness of your tanning session because dry skin reflects light, potentially wasting up to 50% of your tanning time. Without a cream you may experience collagen loss, loss of elasticity, and a generally less healthy skin appearance.

How long is my package valid for?
We offer a 3 month time limit on all of packages.

Why are some oils and creams banned from being used in Malibu?
Certain products are banned as they can damage bed acrylics.

A lot of the current trending TikTok creams are made with low quality ingredients like petroleum which is not designed for use on the acrylic surface as it can cause our beds to weaken and crack over time. If you are unsure if your cream falls into this category consult with our knowledgeable salon assistants before using.

We offer a large variety of creams here at Malibu so we will definitely have something to suit your tanning needs.

Which is better? .. the stand or the bed?
Both! But it is down to individual preference. We would recommend rotating between lay down & stand up beds for a better all over tan. When you only lay down, there are some spots that don’t get adequate blood flow. As a result, over time, you may notice some spots that don’t tan. By rotating this will help prevent that.

How many minutes should I do?
If you are skin type 1 or 2 we would recommend starting low. We offer single sessions starting from 5 minutes all the way up to 18 minutes. When you first visit Malibu , our salon assistants will ask you Some questions regarding your skin. Please answer as accurately as possible so we can determine what is best for you and your tanning journey.

I didn’t use all of my minutes on my package, can I have a refund?
We offer a 3 month time limit on all packages which is a lot more time then most salons! Unfortunately we can only offer to extend the time period on a package, OR a partial refund ( based on how many minutes you have left ) due to medical reasons. We will ask for a receipt of a valid medical certificate.

CREAM POLICY

Returns.

I want to return a parcel
We’re sorry to hear that you want to return a product!

We accept returns of any unused and unopened items which will be subjected to a quality check within 14 days of receipt. Please keep in mind, return shipping is not free and will need to be paid by you.

Can I cancel my order?
We always aim to ship all orders as quickly as possible. Due to this there is an extremely limited amount of time after an order has been placed where we may be able to cancel your order. This is not guaranteed. If we are not able to cancel your order prior to active dispatch, this will be delivered to you and then you can return it to us if you wish upon receiving it. We are not liable for parcels sent to incorrect addresses so please double check your address is accurate before placing your order.

If you wish to cancel an order, contact us via info@malibu-sun.co.uk

My item is damaged
We’re really sorry your order has arrived damaged! Some items can break during shipment. We’ll do our best to help.

Please contact us and attach an image of your damaged item along with your order number for further assistance. (please do not throw away any damaged items as we will require them back.)

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!